CARE

Melbourne Carers Network delivers supports that cater for significant functional impairment or very high support needs, as well as nursing care for people with high care needs.

Bilingual and multicultural care staff are employed by Melbourne Carers Network to support choice, decision making, independent living, safety and dignity for all participants.

We support people to build skills and capacity so that they can meaningfully participate in their community, including through access to employment.

Melbourne Carers Network provides 24/7 care services with the aim of providing more opportunities and autonomy to our participants without compromising their cultural values and beliefs.

We provide choice and flexibility for participants as well as tailored support as their individual needs change.

We believe that no two people are exactly alike and that no two individuals need precisely the same support.

Our services include:

  • Household tasks
  • Community nursing care for high needs
  • Development of daily living and life skills
  • Assistance with travel/transport arrangements
  • Daily personal activities (assist personal activities)
  • Assistance with daily life tasks in a group or shared living arrangement

Melbourne Carers Network’s quality care services comply with the Six National Standards for Disability Services. These are a set of standards that ensure that disability services provide the highest quality services:

1. Rights

Each person receives a service that promotes and respects their legal and human rights and enables them to exercise choice like everyone else in the community.

2. Participation and inclusion

Each person is encouraged and supported to contribute to social and civic life in their communities in the way they choose.

3. Individual outcomes

Each person is supported to exercise choice and control over the design and delivery of their supports and services.

4. Feedback and complaints

When a person wants to make a complaint, their views are respected, they are informed as the complaint is dealt with, and they have the opportunity to be involved in the resolution process.

5. Service management

Service providers are well managed and have strong and effective governance to deliver positive outcomes for the people they support.

6. Service access

Each person is assisted to access the supports and services they need to live the life they choose.

For more information about our services, please contact us on 1800 262 666 or email us at info@melbournecarersnetwork.com.au.

 

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